Customer Relationship Officer - Dumai

Join Infomedia Nusantara as a Customer Relationship Officer in Dumai, Riau, and play a pivotal role in enhancing customer satisfaction and driving business growth. This contract position offers a unique opportunity to engage with clients, manage relationships, and contribute to our company's success. In this role, you'll be responsible for building and maintaining strong client relationships, ensuring their needs are met, and driving sales through effective communication and personalized service.

Infomedia Nusantara is a leading media company in Indonesia, known for its innovative approach to digital marketing and advertising. With a strong presence in the Riau region, we are committed to delivering exceptional value to our clients. As a Customer Relationship Officer, you'll have the chance to work in a dynamic and fast-paced environment, using tools like Salesforce and HubSpot to streamline your workflow and enhance your productivity.

📋 Tanggung Jawab Pekerjaan

• Build and maintain strong relationships with existing clients and prospects
• Provide exceptional customer service and support to ensure client satisfaction
• Drive sales and revenue growth through effective communication and personalized service
• Manage client accounts and ensure their needs are met
• Monitor client satisfaction and identify opportunities for improvement
• Collaborate with the sales and marketing teams to achieve company goals
• Use Salesforce and HubSpot to streamline workflow and enhance productivity
• Stay up-to-date with industry trends and best practices in customer relationship management

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Marketing, or a related field
• Minimum 3 years of experience in a customer-facing role, preferably in the media or advertising industry
• Strong understanding of CRM software, including Salesforce and HubSpot
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Proficient in using Microsoft Office Suite
• Familiarity with digital marketing tools and platforms
• Ability to manage multiple tasks and meet deadlines

🛠️ Keahlian

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