Customer Care Coordinator

Join ALC Group of Companies as a Customer Care Coordinator and become the heart of our customer service operations in beautiful Bali. In this dynamic role, you will be the first point of contact for our valued clients, ensuring their needs are met with professionalism, empathy, and efficiency. With a focus on delivering exceptional service, you will handle inquiries, resolve complaints, and build strong relationships with our clients, ultimately contributing to their satisfaction and loyalty.

At ALC Group of Companies, we are a leading provider of integrated solutions in Bali, offering a wide range of services including hospitality, real estate, and tourism. Our commitment to excellence and customer satisfaction is at the core of everything we do. As a Customer Care Coordinator, you will play a crucial role in maintaining our high standards of service and ensuring that our clients have a seamless and enjoyable experience.

In this role, you will be responsible for managing our customer care operations, including handling customer inquiries, resolving complaints, and ensuring that our clients' needs are met. You will use our customer relationship management system (CRM) to track and manage customer interactions, and you will work closely with our sales and operations teams to ensure that our clients receive the best possible service. With a focus on continuous improvement, you will help us identify areas for enhancement and implement solutions to improve our customer care processes.

📋 Tanggung Jawab Pekerjaan

• Handle and resolve customer inquiries and complaints promptly and professionally.
• Manage customer interactions through our CRM system, ensuring all customer data is accurate and up-to-date.
• Monitor customer satisfaction levels and provide regular reports to the management team.
• Collaborate with sales and operations teams to ensure seamless customer service across all touchpoints.
• Provide training and support to other customer service representatives as needed.
• Identify trends and patterns in customer feedback to drive continuous improvement in our customer care processes.
• Ensure compliance with company policies and industry regulations.
• Maintain a high level of professionalism and empathy in all customer interactions.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Communications, or a related field.
• Minimum of 2 years of experience in customer service or a related role.
• Strong communication and interpersonal skills.
• Proficiency in English, both written and spoken.
• Experience with CRM systems, such as Salesforce or HubSpot.
• Ability to work well under pressure and meet tight deadlines.
• Excellent problem-solving and decision-making skills.
• Familiarity with the hospitality, real estate, or tourism industry is a plus.

🛠️ Keahlian

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